Most questions about SSTV IPTV already have a written answer somewhere on this site; the trick is knowing where. This page sorts them by topic, then shows how to reach a person when reading isn’t enough. Our team answers in English and in French.
Start with the topic
| What you need | Where to go |
|---|---|
| Installing SSTV IPTV on any screen in the house | Install guides |
| An LG or older Samsung TV | SS IPTV app guide |
| Choosing a plan, screens or a coin | Prices and crypto payments |
| Short answers to common questions | FAQ |
| Your server, username, password or playlist link | My subscription, once signed in |
| Invoices and past orders | Orders |
| More time on your plan | Renew subscription |
Fixes for the usual suspects
The picture stalls or buffers. Most of the time the cause is the home network, not the line. Run through our buffering checklist, and if the TV is on Wi-Fi, read Wi-Fi or Ethernet.
The guide shows “No information”. Listings need a refresh after the first sign-in and sometimes a time-zone tweak; see getting more from the TV guide.
Coins sent, yet the order still waits. Make sure the transaction ID made it onto the payment page, and compare the delay with the typical times on the crypto payments page. Bitcoin slows down at peak hours, as our article on Bitcoin fees explains.
The player rejects the login. Paste the details afresh from My subscription; a stray space after a password is the classic culprit. In SS IPTV, use the playlist link rather than typing anything.
The plan ends soon. Renew from your account. Nothing changes on your devices, and the new months start where the current ones end.
Talk to a person
- Emailhelp@sstviptv.store
- Live chatChat with our team
- Support ticketOpen a ticket
Matching the question to the route
| Your question | Best route |
|---|---|
| Something to settle before buying | Live chat |
| A problem with an order, a payment or your details | A support ticket |
| A channel or film that won’t play | A ticket saying which one, on which device |
| Business proposals, press, partnerships | The contact form |
Get a useful reply on the first try
Tell us the order number (it’s in the confirmation email and under Orders), the device and the app, and what appears on screen, ideally as a photo. For a stream that misbehaves, add the channel and roughly when it happened. With those four things, one reply is often enough.